Focus Morocco, Morocco brings together all the necessary features for an enduring, reliable nearshore production center dedicated to high-tech multilingual technical support....
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WHAT WE PROVIDE
 A low-cost nearshore base in Morocco and in France (Aurillac) Proven experience in B2C technical support over a wide range of areas (photo, PC, peripherals and softwares, digital devices) Shared resources and platforms Expertise in setting up procedures (analysis of incoming inquiries, formalized call streams, creation of scripts to manage interaction with callers, professional know-how management (technical and process database (FAQ)) Innovative service packages, such as assistance and training packages (first utilization) which can be purchased and activated on line. We can provide these as a white label product or service. Innovative contract models, including flexible « pay per incident » billing, « annual assistance contracts », « Back-to-back » models with assistance contracts, shared revenue, commission-based payment of distributors Partnerships with a leading group providing insurance products A sophisticated, powerful infrastructure ISO 9000 :2008 certification |
