Focus Morocco, Morocco brings together all the necessary features for an enduring, reliable nearshore production center dedicated to high-tech multilingual technical support....
|
WHAT WE PROVIDE
 A low-cost nearshore base in Morocco. A multilingual technical support platform with 5 European languages in the basic package, 8 languages possible. A Europe-wide talent pool for recruiting engineers with skill sets matched to handle the demands of your most complex and critical product lines (B2B). Expertise in setting up procedures : call and incident streams, formalized interaction with end-customers, sophisticated know-how management. An infrastructure designed to handle your most stringent requirements, ensure reliable, secure exchanges with your company and its customers. A capacity to develop your support service in multi-channel mode. A billing model ranging from pay per incident to payment per dedicated heads or shared resources Solid references and proven success in terms of customer satisfaction and observance of SLAs ISO 9000 :2008 certification A backup facility in France |
