Focus Morocco, Morocco brings together all the necessary features for an enduring, reliable nearshore production center dedicated to high-tech multilingual technical support....
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WHAT WE PROVIDE
 A low-cost nearshore base in Morocco and in France (Aurillac). Proven experience in B2C technical support for networks, systems and office applications. The possibility for extended coverage hours. Shared platforms and resources. Expertise in setting up procedures (analysis of incoming inquiry, formalized call streams, creation of scripts to manage interaction with callers, professional know-how management (technical and process database (FAQ)). A flexible « pay per incident » billing model. A sophisticated, powerful infrastructure : Multi-channel Contact Center, multi-operator Morocco / Europe connections. ISO certification. |
