Focus Morocco, Morocco brings together all the necessary features for an enduring, reliable nearshore production center dedicated to high-tech multilingual technical support....
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WHAT WE PROVIDE
 A low-cost nearshore base in Morocco and in France (Aurillac). A multilingual technical support platform with 5 European languages in the basic package. Shared resources (staff and infrastructures) allowing for a low-volume startup while maintaining a minimum cost per call with maximum service quality Proven expertise, with a background of numerous start-up success stories ISO 9000 :2008 certification Expertise in setting up procedures : Formalization, analysis and multi-channel optimization of incoming inquiries (telephone, mail, web), expert interaction with end customers (software solution users), professional know-how management (FAQ database, initial training based on « train the trainer » model, in-depth understanding of the requirements involved in the various end-user environments …). A flexible billing model based on shared costs covering ramp up expenses and minimum monthly flat fee, plus pay per incident. |
