Focus Morocco, Morocco brings together all the necessary features for an enduring, reliable nearshore production center dedicated to high-tech multilingual technical support....
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WHAT WE PROVIDE
 A low-cost nearshore production center in Morocco A multilingual technical support platform with 5 European languages in the basic package, 8 languages possible A Europe-wide talent pool for recruiting engineers with skill sets matched to handle the demands of your most complex product lines (B2B) A capacity to cover the volume of calls on your low-end products A sophisticated infrastructure, adaptable to your objectives, ensuring reliable, flexible and secure exchanges between the various actors of the activity A seasoned resource management team with strong international experience A billing model ranging from pay per incident to payment per dedicated heads or shared resources Solid references and proven success in terms of customer satisfaction and observance of SLAs ISO 9000 :2008 certification A backup facility in France |
